Thankful is an artificial intelligence software that delivers personalized, expert customer service automation at scale.

Just like a human support agent, Thankful’s AI understands, routes, translates, assists, and fully resolves large volumes of customer queries. It's the only AI smart enough to work across all written channels, giving end-customers the freedom to choose how they want to engage with a brand—email, chat, SMS, or social channels.

Thankful is partnered with every major help desk as the intelligence layer delivering AI agent services and CX business insights for the world’s leading brands including: Crate & Barrel, Ralph Lauren, Untuckit, Bombas, PuraVida, and MeUndies.


Ted Mico

Evan Tann


Founded 2018

Invested 2021